Who I Trained
Anesthesiologists
50+ anesthesiologists trained on hospital systems — high-acuity users who needed the technology to disappear into the background of patient care.
Clinicians
I trained clinicians on the systems we used at MGH, and educated end users on how to properly use the EPIC application as part of everyday support.
New systems analysts
I trained new systems analysts joining the team — the workflows, the triage judgment, and the common issues — so they could carry frontline support themselves.
Clinical engineers & new hires
I trained clinical engineers on the systems we used, and trained new hires on how the Vocera device works as part of their start.
Tip Sheets: Training That Stays Behind
A training session ends; a good tip sheet keeps working. I created tip sheets for common issues aimed at new and future analysts — capturing the exact fixes and workarounds that experienced staff carried in their heads. They served double duty: onboarding material for the next analyst and a self-serve reference that kept simple questions out of the ticket queue. It's the same instinct — turn repeated explanations into durable assets — that later shaped my learning and development work.
How Training Connected to Support
Because I also sat on the front line, my training was built from real tickets: the data-capture mistakes clinicians actually made, the application logic that actually confused people, the Vocera problems that actually recurred. Teaching from the queue — and feeding what I taught back into support — is what made both halves work. The pattern is formalized in the go-live playbook design study.